FAQ

Everything you’re wondering about

We get a lot of questions. Here are the honest answers — no corporate speak, no evasive “it depends.” If something’s missing, just email us.

What it actually does

What is HEVEA Pulse and who is it for?

HEVEA Pulse is a content system for creators who film their life, work, or expertise — but never have enough time to actually edit and publish what they capture. You upload your raw footage every week. We handle the structure, the narrative framing, the cuts, and the captions. You get ready-to-publish content that actually sounds like you.

It’s built specifically for solo creators, founders documenting their journey, coaches, and anyone who’s tired of having a hard drive full of footage and nothing to show for it.

What does “narrative content” mean in practice?

Most clip tools just cut your footage into shorter pieces. That’s not what we do. Narrative content means we find the actual story inside your footage — the tension, the turning point, the takeaway — and structure it so viewers stay and actually care.

Concretely: you film your week. We identify the most shareable moments, write a hook, structure the sequence, add captions, and deliver you something with a beginning, a middle, and a reason to watch until the end. That’s the difference between a clip and content.

Is this just another clip cutter?

No. Clip cutters take a long video and make it shorter. That’s it. HEVEA Pulse takes your raw, unedited footage — sometimes 30 minutes of a workday, sometimes a phone vlog from a trip — and builds content around a narrative arc. We’re asking different questions: What’s the story here? What will resonate? What would make someone send this to a friend?

The output isn’t just shorter clips. It’s structured stories, formatted for short-form, with hooks, pacing, and captions that match how people actually watch content in 2025.

What formats do I get each week?

Each week you receive: 3–5 short-form vertical clips (optimized for Reels, TikTok, Shorts), ready-to-use captions with hooks and CTAs, suggested posting schedule, and occasionally a longer horizontal cut if your footage supports it.

Everything is delivered as downloadable files — no proprietary software to learn, no locked-in export formats. You drop them into your usual workflow.

Do I still have creative control?

Completely. We deliver drafts, not finished products you’re forced to publish. You review everything, request revisions, swap clips around, or tell us the direction you want for next week. Some creators publish 90% of what we deliver unchanged. Others use it as a strong starting point and tweak. Both are totally fine.

The goal is to remove the friction, not the creative decision-making. You remain the voice and the vision — we do the heavy lifting on production.

The workflow

How do I upload my footage?

Through your private dashboard. You get a dedicated upload portal where you drag and drop files directly from your computer or phone. No Dropbox link sharing, no emailing large files, no WeTransfer. Everything stays in your account, organized by week.

We recommend uploading on Sunday evening so you have your content package back by Wednesday. But the schedule is flexible — upload when you have footage, and we’ll work around your rhythm.

How long does processing take?

Standard turnaround is 48–72 hours. If you upload Monday morning, expect your content drafts by Wednesday or Thursday. During busy periods — like January and September — it can stretch to 4 days, and we’ll let you know in advance.

Rush processing (24h) is available for NEXUS plan members. If you’re on a lower plan and have a time-sensitive situation, reach out directly and we’ll see what we can do.

What do I do with the content drafts?

Download, review, tweak if needed, post. That’s the whole workflow. The captions come as a separate text file you can copy directly into Instagram, TikTok, or wherever. The video files are already the right dimensions and optimized for mobile.

Most of our creators go from delivery to published in under 20 minutes. That’s the point — to make posting feel easy again.

Can I give feedback to improve future weeks?

Yes, and we actively want you to. Each delivery includes a feedback form where you can rate individual clips, flag what didn’t land, and tell us what style you want more of. We keep a running brief for your account that gets updated every week.

The more context you give us — your niche, your audience, what performed well previously — the better the output gets over time. By month two, most creators tell us the content feels much more dialed in than the first week.

What if I don’t film every day?

That’s most of our users, honestly. You don’t need daily footage to get great content. Even 20–30 minutes of usable material per week is enough to build 3–4 solid clips. We work with what you give us.

Some weeks you’ll have more. Some weeks you’ll send us a single 10-minute phone recording of you talking through an idea. Both work. The system is built around irregular, real-life filming — not production schedules.

Cameras and footage

Which cameras are supported?

All of them. iPhone, Android, GoPro, Sony A7, Canon R series, DJI Osmo, BMPCC, mirrorless, DSLR — if it shoots video, we can work with it. We’ve processed footage from a $300 action cam and from a $6,000 cinema rig. The tools adapt to what you have.

The camera matters less than you’d think. Lighting, audio quality, and having something interesting to say matter a lot more.

Can I upload from multiple cameras at once?

Yes. Multi-camera uploads are common — you might have a main talking-head shot from your mirrorless plus b-roll from your phone. Just label which files are which when you upload, and note any relevant context in the upload notes (e.g., “GoPro footage is from the hiking trip Tuesday, Sony files are the office sit-down from Thursday”).

We’ll handle syncing, selecting, and sequencing between sources.

What file formats work?

We accept MP4, MOV, MTS, MXF, AVI, and most RAW video formats including BRAW and R3D. If your camera outputs something unusual, email us first and we’ll confirm compatibility. In practice, 99% of footage we receive is MP4 or MOV.

Maximum file size per upload: 50GB. Most weekly footage batches are well under 20GB.

Do I need to color grade before uploading?

No. Send us the raw, ungraded files. We apply a consistent color treatment that matches your visual identity profile. If you’ve set up a custom look in your account, we use that. If you haven’t, we apply a neutral, clean grade that works across platforms.

If you’re a filmmaker who has very specific color intentions, you can flag that in the upload notes and we’ll leave the grade as-is or apply yours.

What if my footage is shaky or badly lit?

We stabilize shaky footage automatically. For lighting, we can push exposure and color up to a point — if footage is severely underexposed, we’ll let you know in the delivery notes rather than deliver something that looks bad. We’d rather be honest about a bad take than ship it anyway.

When audio is the issue (wind noise, inconsistent levels), we treat it separately from video. A badly lit talking-head shot with clear audio is often more usable than perfect lighting with muffled sound.

Pricing and billing

What’s included in $49/month?

One weekly content delivery: 3–5 short-form clips, captions, posting schedule, and revision round. Dashboard access, upload portal, account brief, and email support. That’s the base.

It’s $49/month. That’s less than most people spend on coffee in a week, and it gets you consistent content output that would cost $500–$1,500 to produce with a traditional video editor. The math is straightforward.

Is there a free trial?

We don’t offer a free trial — the first week involves actual human work on your footage, and we can’t absorb that cost across trials that don’t convert. What we do offer is a 14-day money-back guarantee, no questions asked. Subscribe, upload your first batch, see the output. If it’s not what you needed, we refund you fully.

That’s a more honest arrangement than a “free trial” that requires you to cancel before a specific date.

Can I cancel anytime?

Yes. Cancel from your dashboard in 30 seconds. No cancellation call, no retention flow, no guilt-tripping. Your subscription ends at the next billing cycle, and you keep access until then. We don’t believe in making it hard to leave — if HEVEA Pulse isn’t the right fit right now, that’s fine.

Is there an annual plan?

Yes. Annual billing gives you roughly 2 months free compared to paying month-to-month. Most creators who’ve been with us more than 60 days switch to annual. It also locks in your current rate — if we raise prices (which we will eventually, as the platform grows), annual members keep their existing rate for the full year.

What if I want to pause my subscription?

Going on a trip and won’t be filming for 3 weeks? Email us and we’ll pause your billing for up to 60 days per year. It’s not an automated feature yet — you have to ask — but we approve it every time for reasonable requests. We’d rather you pause than cancel and lose your account history and content library.

Results and expectations

How long before I see results?

Real talk: consistency matters more than any single piece of content. The creators who see the biggest growth are the ones posting 3–5 times per week for 60–90 days straight. HEVEA Pulse makes that consistency possible. The results follow the consistency, not the other way around.

That said — most creators tell us they see a noticeable improvement in watch time and saves within the first 2–3 weeks, simply because the content is more structured than what they were publishing before.

Will my content look AI-generated?

Honestly, this is the first thing everyone worries about. Short answer: no. Because we’re working with your actual footage — your face, your voice, your environment — the output is inherently you. The structure and sequencing are informed by narrative principles; nothing is fabricated or synthetic.

We’ve had zero complaints about content feeling artificial. What we do hear is that it feels more polished and intentional than what creators were producing on their own — which is exactly the goal.

What engagement improvements can I expect?

We don’t promise specific numbers because too many variables are outside our control — your niche, your existing audience, the platform algorithm on any given week. What we can say: better hooks increase watch time, better structure increases saves and shares, and consistent posting increases follower growth. All three happen when you use HEVEA Pulse properly.

We can show you engagement data from our existing creator base if you want to see real patterns — just email us before subscribing.

How is this different from tools I’ve tried before?

Most tools are software. You still do the thinking. HEVEA Pulse is a system — you input footage, we output content. The difference is that a human curator is involved in every delivery, not just an algorithm deciding where to cut.

If you’ve tried auto-clip tools and been disappointed by the generic output, that’s expected — they don’t understand your story or your audience. We do, because you tell us, and we build your account brief over time.

What type of creator gets the best results?

Creators who are documenting something real: building a business, traveling somewhere interesting, teaching a skill, navigating a challenge. The more genuine the footage, the better the narrative content we can build from it.

It works less well for creators who want heavily produced, scripted, studio-style content — that’s a different type of production. If you film your life and work and want that to become compelling content, this is exactly right for you.

Privacy and trust

Who can see my footage?

Only the production team assigned to your account. Your footage is never shared with other users, never used in demos, never posted publicly without your explicit written permission. Access is logged and role-restricted — the person handling your color grade can’t browse your other uploads.

We take this seriously because we’re dealing with creators’ personal and professional lives. That trust isn’t something we treat lightly.

Is my footage used to train AI?

No. Your footage is not used to train any model, including ours. It’s processed for your weekly delivery and then archived in your account. We don’t license, sell, or feed your content into any external system. This is stated clearly in our Terms of Service — not buried in fine print.

Can I delete my data?

Yes, at any time. From your dashboard, you can delete individual uploads or request a full account deletion including all footage, processed content, and account data. Full deletion happens within 14 days of the request. We’ll send a confirmation when it’s done.

Where are the servers?

Storage and processing infrastructure runs on European-hosted servers (Germany-based data centers). We chose this deliberately for GDPR compliance, not as a marketing claim. If you’re based in the US or Asia and worried about latency on uploads — upload speeds are not affected; only storage location matters for compliance, and large file uploads use edge acceleration anyway.

What if there’s a data breach?

We’d notify you within 72 hours of becoming aware of any breach affecting your data — that’s both a legal requirement under GDPR and just the right thing to do. We’d tell you exactly what was exposed, what we’re doing about it, and what you should do. No vague PR statements, no minimization. You deserve a straight answer.

For what it’s worth: footage files are stored separately from account credentials, and access tokens are short-lived and rotated regularly. The attack surface is kept as small as possible.

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