Security
Your footage, protected and explained plainly.
No vague policy language. Here is exactly how HEVEA Pulse handles your footage and data.
How your footage is stored
When you upload a clip, it travels over an encrypted HTTPS connection (TLS 1.3) to EU-based cloud infrastructure. Once there, it is stored in isolated, per-account storage containers. No footage from your account is co-mingled with another account at any point.
Encryption at rest
All footage and associated data — transcripts, narrative tags, scores — are encrypted at rest using AES-256. Encryption keys are managed separately from the data they protect.
Who can access your footage
Only you. HEVEA Pulse staff do not access your footage for review, quality checking, or any other purpose. Access is logged and audited. Automated processing jobs run in isolated sandboxes and cannot persist data outside of your account.
Is my footage used to train models?
No. Your footage, transcripts, and narrative data are never used to train, fine-tune, or benchmark any model that affects other users. Processing is strictly per-account and isolated.
Retention policy
Generic B-roll and ambient footage
30–90 days after processing
Clips that are not tagged to any narrative thread are automatically purged within 30 to 90 days of their processing date. You can also delete them manually at any time.
Narrative-thread footage
Long-term archive (account lifetime)
Clips that form part of a recurring narrative thread — a construction project, a weekly series — are archived as long as your account is active. These clips contribute to the continuity of your story.
Account data (settings, preferences)
90 days after cancellation
If you cancel, your account data is retained for 90 days in case you resubscribe. After 90 days, it is purged permanently.
How to request full account deletion
You can request full deletion of your account and all associated data at any time. This includes all footage, transcripts, narrative data, preferences, and billing history (except records required by law for tax and compliance purposes).
- 1Go to Account Settings and click "Delete my account" — this triggers an immediate queue of your deletion request.
- 2Alternatively, email hello@heveapulse.com with the subject line "Account deletion request" from your registered email address.
- 3All data is permanently purged within 30 days of your request. You will receive a confirmation email when deletion is complete.