1. Who We Are

HEVEA Pulse is operated by Hevea Investment Ltd, Unit G, 15/F TAL Building, 49 Austin Road, Kowloon, Hong Kong. We are the data controller for personal data collected through this Service. Contact: support@heveapulse.com.

2. Data We Collect

• ›Account data: Name, email address, and billing details provided at registration.
• ›Content data: Video footage and media files you upload for processing. Deleted from our servers after 30 days.
• ›Usage data: Pages visited, features used, session duration. Collected via anonymised analytics.
• ›Technical data: IP address, browser type, device type. Used for security and fraud prevention.
• ›Communications: Emails you send us, support tickets.

3. How We Use Your Data

• ›To provide and improve the Service.
• ›To process payments and manage your subscription.
• ›To send transactional emails (receipts, processing notifications).
• ›To send product updates if you have opted in (you can opt out at any time).
• ›To comply with legal obligations.

4. Data Retention

Account data is retained for the duration of your subscription plus 90 days after cancellation, unless you request deletion. Uploaded footage is automatically deleted from our servers 30 days after processing. Analytics data is retained in anonymised form for up to 24 months.

5. Your Rights

• ›Access: Request a copy of the personal data we hold about you.
• ›Correction: Request correction of inaccurate data.
• ›Deletion: Request deletion of your personal data (subject to legal retention requirements).
• ›Portability: Request your data in a machine-readable format.
• ›Objection: Object to certain processing activities.
• ›To exercise any right, email: support@heveapulse.com.

6. Third-Party Services

We use the following third-party processors: payment processor (Stripe), cloud storage (AWS), email delivery (Postmark). Each is bound by appropriate data processing agreements. We do not sell your data to any third party.

7. Cookies

We use essential cookies (session management), functional cookies (preferences), and analytics cookies (anonymised). See our Cookie Policy for details.

8. Contact

For privacy questions, email support@heveapulse.com.